Shipping & Returns

Shipping Charges

Our shop is installed to calculate with standard charges of the Austrian Post office. For some countries we now can provide lower costs through parcel services. So please ask for shipping charges to your destination for any product you choose.

USA: Please skip to the US shop: http://sandpicture.com/shopus. You will be served from our partner based in Littleton, Colorado. WE DO NOT SHIP DIRECTLY TO USA!

Please be aware that our quotes for shipping outside do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

Also, please be aware that our return guarantee does not include freight charges for international returns. If for any reason the recipient chooses to return a product, international shipping charges must be pre-paid.

If you have any questions, you may contact us via e-mail, sandman@sandpicture.com, phone +43-5577-86454 or fax +43-5577-86948

Returns & Exchanges

If for any reason you are not satisfied with your order, simply return it within 14 days and we'll replace it or refund the cost of the item (excluding Shipping and Processing fees). In addition, we will repair or replace any product for a full year from the date of shipment.

Customized/Personalized Items
Any items that are monogrammed, customized, or made-to-order cannot be modified, returned, or exchanged after the order has been placed, unless damaged or defective.

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